Cigna Unveils New AI Tools for Better Health Coverage
Slice of Healthcare Team
06/17/2025
Key highlights
- AI-powered virtual assistant offers personalized, conversational responses about benefits and claims.
- Personalized provider matching tool helps customers find care tailored to their needs.
- Real-time cost tracking and smart claim submission enhance billing transparency and ease.
- Plan selection and early portal access improve open enrollment and onboarding.
- Digital ID cards are now available for Apple and Google wallets.
Source: PR Newswire
Notable Quotes
“ We're committed to making our customers' experiences simpler, seamless and more reliable. ”
Heather Dlugolenski, Chief Strategy Officer at Cigna Healthcare
“ While there is still a lot of work to do to simplify health care, these enhancements are a significant step in our journey to transform the experience. ”
Katya Andresen, Chief Digital and Analytics Officer at The Cigna Group
Why This Matters
This announcement from Cigna Healthcare marks a major advancement in the integration of artificial intelligence into health insurance services, a sector often criticized for complexity and lack of clarity. With only 1 in 5 U.S. adults confident in navigating healthcare, Cigna's tools aim to bridge this gap by offering user-friendly digital support for plan selection, cost estimation, and provider access. These features are especially timely during open enrollment periods and are built under a comprehensive AI governance framework, ensuring both innovation and trust. Cigna’s broader mission to make healthcare more personalized, proactive, and accessible gains momentum with this rollout.
