Episode 21 - Conversation with Hendrik Lai | Dental Insurance, Medical-Dental Integration, and Consulting in Dental
10/24/2024
Episode details
In this episode, Jinesh and Scott chat with Dr. Hendrik Lai of Viturtal Consulting. They discuss Hendriks journey from dental surgeon in Australia to business constant in the US, the dental insurance landscape, friction between dental insurance companies and providers, and medical-dental integration. They also cover tech innovation in dental space, and review what went wrong at Smile Direct Club.
0:00 Introductions
4:12 Dr Hendrik Lai's journey
9:25 Dentists vs. Insurance Companies
18:05 Practicing Dentistry vs. Business Consulting
24:30 Dental Insurance Business Fundamentals
32:14 Healthcare Clinic's KPIs
36:21 Dental Landscape in Australia
43:39 Medical-Dental Integration
55:21 Tech Innovation in Dental
58:07 SDC Post-Mortem
1:07:50 Hendrik's Advice
Watch
Listen
