How Flossy Is Quietly Replacing Dental Office Staff With AI—And Making It Look Easy
Slice of Healthcare Team
May 21, 2025
Introduction
Flossy, co-founded by Miles Beckett, is shaking up dental practices with something bold: AI coworkers. Beckett’s path—from clinician to media innovator to health tech founder—isn’t typical. But it’s his insider knowledge of healthcare and curiosity about how things work that gave rise to Flossy, a company helping dental offices tackle one of their biggest hidden problems: staffing shortages. Their secret weapon? An AI receptionist named Fiona.
High-Level Description
Fiona is no clunky chatbot. Meet Fiona, Flossy's AI receptionist who picks up the phone, speaks naturally, and handles scheduling, cancellations, and even basic dental questions. She’s passed the dental board exam, knows when each dentist is available, and never misses a shift. In many practices, she’s answering every call—something most front desks simply can’t do consistently.
Fiona is just the start. Flossy is developing a full suite of AI coworkers to handle everything from insurance and billing to marketing and analytics. Each one is designed to integrate and collaborate with the others, forming a true digital back-office team.
How It All Started
After stepping away from clinical medicine, Beckett re-entered healthcare with fresh eyes. He and his co-founder Steve saw an opportunity in dentistry: offices drowning in admin work and short on reliable staffing. Rather than build a single-purpose tool, they envisioned a platform of AI coworkers that could lighten the load across the board.
Why It Stands Out
Flossy’s competition includes call centers and basic automation apps, but few match its flexibility or integration. Fiona doesn’t just deflect calls—she manages them all, learns from feedback, and costs a fraction of a human hire. For solo dentists and large DSOs alike, she brings professionalism and precision to patient communications.
What It Took to Get Here
This wasn’t a plug-and-play project. Just a year ago, voice AI wasn’t up to par. But Beckett’s team had 100,000 clinical interaction data points and deep experience in dental workflows. With tools like Cursor boosting engineering productivity, they built Fiona in just 45 days. Integrating real practice FAQs, schedules, and protocols took time—but the result was worth it.
One Practice’s Game-Changer
A pediatric dental practice using Fiona for after-hours and overflow calls saw immediate improvements. Previously, up to half of incoming calls were missed. Now, every call gets answered, appointments are booked or rescheduled in real time, and patient satisfaction is up—all without increasing headcount.
Small Practices, Big Power
Flossy levels the playing field. Fiona gives small practices access to enterprise-grade call handling, while upcoming AI agents will cover insurance verification, financial reporting, and more. It’s like hiring a dream team—without the overhead or training time.
Where It’s Going
Flossy isn’t stopping at reception. Next up: agents that call insurers for payment, surface operational insights, and even manage media budgets. Fiona is also improving fast. Within the next year, she’s expected to handle 99.9% of calls seamlessly.
Looking further ahead, AI and robotics could augment clinical work—especially in routine procedures—just as they already do in fields like radiology and urology. But like airline pilots, human clinicians will stay in the loop to ensure care stays personal and safe.
Conclusion
Flossy is making AI feel like a team member, not a tech add-on. For practices juggling too many roles with too few people, that’s more than convenient—it’s transformative.
Want to see it in action? Visit https://www.flossy.com or connect on LinkedIn: Flossy on LinkedIn.
Want to learn more about Flossy? Check out Episode 14 of the Slice of Healthcare - Dental podcast featuring their CEO & Co-Founder, Miles Beckett.
