Meeting Patients Where They Are: How Dimer Health Is Closing Critical Gaps in Care
Slice of Healthcare Team
09/30/2025
In emergency rooms across the country, Dr. David Feldman has seen the same story play out too many times: a patient shows up in crisis—when, with the right support earlier, they might never have needed to come at all.
It's not just frustrating. It's preventable. And it's exactly what Dimer Health is working to fix.
What Dimer Health Actually Does
Dimer Health is building technology that brings healthcare to patients before things escalate. Through easy-to-use telehealth tools, the company helps connect patients with the care they need—whether it's a check-in with a primary care doctor, a specialist consult, or help managing chronic conditions.
The goal? Fewer unnecessary ER visits. Better outcomes. More dignity and control for patients, especially those who are most often overlooked.
Why an ER Doc Helped Start This
As an emergency physician and Dimer’s Chief Medical Officer, Dr. Feldman knows firsthand where the system breaks down.
“I see it every day,” he says. “Patients come in because they didn’t have the right resources at home or the right connection to a primary care provider. We can do better.”
That frontline experience is what pushed him to co-found Dimer Health. Not as a tech experiment—but as a practical way to prevent the avoidable suffering he sees in the ER.
Why It’s Actually Working
One of the earliest questions the Dimer team faced: would people actually use telehealth? Especially older adults? Would economic barriers make it impossible?
Surprisingly, no.
While COVID brought plenty of challenges, it also jump-started digital literacy in unexpected ways. Dr. Feldman points out that many seniors and their families are now comfortable hopping on a Zoom call or clicking a link for a virtual visit. That shift has made it easier for Dimer to reach patients where they are.
And for those still facing hurdles, the team’s taking a hands-on approach: partnering with libraries and community centers to expand access, simplifying tech interfaces to reduce steps, and writing crystal-clear instructions so that no one is left behind.
Who It’s Really Helping
Dimer isn’t building for the tech elite. They're focused on patients who don’t have concierge doctors or seamless care plans—people managing chronic conditions, navigating complex systems, or aging without much support.
In many cases, it's family caregivers who are helping bridge the tech gap; getting mom or dad online for a virtual visit, ensuring they follow up, and keeping them out of the ER. Dimer’s tools are designed to make that process easier, not harder.
What’s Next
Dr. Feldman sees this as just the beginning. The team is constantly gathering feedback from doctors, patients, families, and community partners—to refine the platform and meet real needs in real time.
“We’re creating a company that counts on this technology,” he says. “So it’s on us to make sure it works for everyone.”
The Bigger Picture
At its heart, Dimer Health isn’t just about virtual visits. It’s about equity, access, and making sure people don’t slip through the cracks. For Dr. Feldman, that’s personal.
Because every patient who avoids an ER trip thanks to timely care? That’s a win—not just for the system, but for humanity.
Dr. David Feldman is the Chief Medical Officer at Dimer Health and an emergency room physician.
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