Older Patients Embrace Digital Healthcare Payments
Slice of Healthcare Team
08/19/2025
Key highlights
- Nearly 60% of patients over 60 are comfortable with digital healthcare payments.
- Credit cards remain the top choice, followed by debit cards and cash.
- 71% of consumers still express concerns, mainly around security and privacy.
- Survey shows adoption across generations, with digital payments most used for doctor visits and prescriptions.
Source: PR Newswire
Notable Quote
“ I think there is sometimes a mistaken perception that older consumers don't want to use digital payment methods, but clearly that is not the case. It's important that providers make it easy for patients of all generations to pay their bills using whatever method they are most comfortable – including digital payments – but it's essential that providers implement technology that is easy to use, secure, protects the privacy of their patients, and that the security of their payment solutions is clearly communicated. ”
John Welch, Chief Product Officer at TrustCommerce
Why This Matters
This survey challenges outdated assumptions about older patients resisting digital healthcare tools. With nearly 80% of all consumers open to digital healthcare payments, providers must adapt by offering secure, convenient, and transparent payment solutions. As healthcare costs rise and patient expectations mirror retail experiences, digital payments are no longer optional—they are essential for improving patient financial engagement and trust.
